1. Can Zomato delivery executives go on strike without fearing that they will lose their job? I learnt that a few months ago, several delivery executives had called a strike in Gurgaon, but were later informed by their respective team leaders that if they are caught at the strike, their IDs would be cancelled. They then called the strike off. Is that correct?
2. What is Zomato’s view on its delivery executives unionising?
3. Does Zomato support minimum wage for its delivery executives? I understand Zomato or any other similar platform doesn’t offer minimum wage right now. My question is more ideological - does Zomato believe that delivery executives should be offered a minimum wage?
4. Does Zomato have data on the average number of hours its delivery executives work in one day?
5. I understand that payouts for delivery executives are subjective and incentive based. But even then, does Zomato have data on the average income (a bracket would do) of their delivery executives?
6. A few years ago, the base pay offered to drivers was Rs 40. That then came down to Rs 30 and is currently Rs 20-25. Why has the base pay seen a progressive decline over the years?
7. Does Zomato consider the rising cost of petrol in the money it offers to delivery executives per order? How is the calculation for that made?
8. Is Zomato planning anything to help increase the income of its delivery executives while they’re logged on to the system? Several delivery executives told me they’d like to receive some allowances.
9. A survey by Fairwork last year had said Zomato was among the worst platforms for gig workers to work at. In response to that Mr Goyal had said a lot needs to be done. What has the company done since to change that?
Very Interesting. There is a possibility that Zomato left out those particular questions because it doesn't want its delivery partners to unite in any way.
The concept of delivery partners is that the supply is endless, if one goes many others are willing to work for the same job. This relation gives Zomato the upper hand to deal with their partners and that is why they can set incentives and most rules accordingly. The moment the delivery executives unionise that relationship changes and the leverage held by Zomato is lost.
What are the other 7 questions which Zomato replied to?
All the questions I asked them:
1. Can Zomato delivery executives go on strike without fearing that they will lose their job? I learnt that a few months ago, several delivery executives had called a strike in Gurgaon, but were later informed by their respective team leaders that if they are caught at the strike, their IDs would be cancelled. They then called the strike off. Is that correct?
2. What is Zomato’s view on its delivery executives unionising?
3. Does Zomato support minimum wage for its delivery executives? I understand Zomato or any other similar platform doesn’t offer minimum wage right now. My question is more ideological - does Zomato believe that delivery executives should be offered a minimum wage?
4. Does Zomato have data on the average number of hours its delivery executives work in one day?
5. I understand that payouts for delivery executives are subjective and incentive based. But even then, does Zomato have data on the average income (a bracket would do) of their delivery executives?
6. A few years ago, the base pay offered to drivers was Rs 40. That then came down to Rs 30 and is currently Rs 20-25. Why has the base pay seen a progressive decline over the years?
7. Does Zomato consider the rising cost of petrol in the money it offers to delivery executives per order? How is the calculation for that made?
8. Is Zomato planning anything to help increase the income of its delivery executives while they’re logged on to the system? Several delivery executives told me they’d like to receive some allowances.
9. A survey by Fairwork last year had said Zomato was among the worst platforms for gig workers to work at. In response to that Mr Goyal had said a lot needs to be done. What has the company done since to change that?
Very Interesting. There is a possibility that Zomato left out those particular questions because it doesn't want its delivery partners to unite in any way.
The concept of delivery partners is that the supply is endless, if one goes many others are willing to work for the same job. This relation gives Zomato the upper hand to deal with their partners and that is why they can set incentives and most rules accordingly. The moment the delivery executives unionise that relationship changes and the leverage held by Zomato is lost.
Absolutely!